TYPE:ServiceMODEL:TiguanYEAR:2021
The customer service was horrible, the front desk women rylea and destiny are very rude, and liars
Average Score (87 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2024
I was disappointed in the dealership’s decision/policy to apply an exterior clear coat protectant to their new vehicles. This increased the price of the vehicle I purchased $895. I was advised by our sales consultant the clear coat protectant had already been applied and this specific charge was nonnegotiable. I have purchased vehicles from numerous dealerships over the years and this is the first time I have ever encountered this situation. In all my other new vehicle purchases the dealership provided me with the option to purchase this type of exterior clear coat protection. I was also surprised to find out and was unaware I had purchased a Volkswagen Care PrePaid Scheduled Maintenance Plan (3 years/30,000 miles) for $295. I was made aware of this purchase when I received an email from Volkswagen a day after buying the vehicle. During conversations with our sales consultant we were advised 2 years/20,000 miles scheduled maintenance was included with a new vehicle purchase, but the 3 year Prepaid Scheduled Maintenance Plan was never mentioned. I have since reviewed the vehicle’s window sticker more closely and noticed the additional charge for the 3 year Prepaid Scheduled Maintenance Plan under “Packages and Options”. While this charge is on the window sticker I still feel this should have been mentioned when we were discussing included scheduled maintenance with our sales consultant. Overall, we had a pleasant experience with the dealership. Our sales consultant promptly returned my calls throughout the buying experience and was easy to work with.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2021
My ID4 has been in service in consecutive events for more than 60 days. I will elaborate more once I receive the cat back
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
No problems with service. Waiting on part to come in.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:SalesMODEL:JettaYEAR:2025
Mr. Love and the main finance (I can't remember his name) were great!
TYPE:ServiceMODEL:AtlasYEAR:2024
They were so friendly n super nice! Great experience