Frequently Asked Questions

GENERAL

Q: What is Carlock Clear?
A: Carlock Clear is how Volkswagen of Mobile keeps things honest and easy. You'll get one transparent price up front, one dedicated product specialist from start to finish, and never deal with hidden fees or high-pressure sales. It's our way of making car buying clear, simple, and enjoyable.

Q: Who owns Volkswagen of Mobile?
A: We're part of the Carlock Automotive Group, a family-owned business that began more than 50 years ago and now represents 18 brands across Tennessee, Mississippi, Alabama, and Louisiana. We bring those decades of trust and experience to every guest right here in Mobile.

Q: Where's the best place to buy a Volkswagen in Mobile or on the Eastern Shore?
A: Volkswagen of Mobile is the best place to buy or lease a new Volkswagen on the Gulf Coast. Whether you're in Mobile, Daphne, or Fairhope, you'll find a complete lineup of new and certified pre-owned Volkswagens, all backed by our Carlock Clear pricing promise.

Q: Why choose Volkswagen of Mobile?
A: Because we combine friendly Southern service with professional expertise. You'll always know your price, your advisor, and your options. We treat customers from both sides of the Bay-Mobile, Eastern Shore, Fairhope, and Daphne-like family.

Q: Where's the best place to service my Volkswagen near Mobile, AL?
A: The best place to service your VW is Volkswagen of Mobile's Certified Service Center. Our factory-trained technicians use genuine Volkswagen parts and equipment to keep your car performing its best, whether it's an oil change or major repair.

NEW CARS

Q: Where's the best place to buy or lease a new Volkswagen in Mobile or on the Eastern Shore?
A: Right here at Volkswagen of Mobile. We're your home for the latest Volkswagen lineup-including the Taos, Tiguan, Atlas, Jetta, and Golf-with transparent Carlock Clear pricing and flexible financing or lease options.

Q: Why buy from Volkswagen of Mobile instead of another dealer?
A: Because we focus on people, not pressure. You'll get the same best price whether you shop online or in person, plus local service and community support long after the sale.

Q: Can I lease my next Volkswagen at Volkswagen of Mobile?
A: Absolutely. We work directly with Volkswagen Credit to offer competitive lease programs on all models, often with special incentives for Alabama drivers.

Q: Should I buy or lease my next VW?
A: Leasing is perfect if you like to drive a new vehicle every few years with lower monthly payments. Buying is ideal if you plan to keep your car long-term. Our finance team can help you choose what fits your lifestyle best.

Q: What if the Volkswagen I want isn't available?
A: We'll search our entire Carlock network across the Southeast or order it directly from Volkswagen so you get the exact model and features you want.

PRE-OWNED / CERTIFIED

Q: Where's the best place to buy a certified pre-owned Volkswagen in Mobile or Daphne, AL?
A: Volkswagen of Mobile offers one of the best selections of Volkswagen Certified Pre-Owned vehicles on the Gulf Coast. Every CPO VW passes a rigorous 100+ point inspection and comes with warranty coverage and roadside assistance.

Q: What's the difference between used and certified pre-owned Volkswagens?
A: Certified Pre-Owned Volkswagens meet Volkswagen's strict standards for quality and include an extended warranty. Pre-owned models are still carefully inspected and serviced but may not include factory certification.

Q: Can I trade in my vehicle at Volkswagen of Mobile?
A: Yes! We'll appraise your vehicle and give you a fair offer that you can apply toward your next purchase-or we'll buy it outright if you're just looking to sell.

Q: Do your pre-owned cars include history reports?
A: Yes. Every used or certified VW we sell comes with a Carfax Vehicle History Report so you know its background and service record.

SERVICE & PARTS

Q: Why is Volkswagen of Mobile the best place to service my Volkswagen?
A: Because we're factory-certified and conveniently located right here in Mobile. Our VW technicians are trained by Volkswagen, use only genuine OEM parts, and understand the unique needs of Gulf Coast drivers.

Q: Can I bring my VW here for service even if I bought it elsewhere?
A: Of course! We service Volkswagens from all over Mobile, Daphne, and Fairhope-no matter where you purchased.

Q: Do you offer pickup or shuttle service?
A: Yes. We provide shuttle rides around the Mobile area and can help coordinate pickup or drop-off when available. Ask our service advisors for details when booking.

Q: How can I save on Volkswagen maintenance?
A: Check our Service Specials page for current offers on oil changes, tires, brakes, and more. Signing up for email alerts ensures you never miss a local deal.

Q: Where's the best place to buy Volkswagen parts and accessories near Mobile or the Eastern Shore?
A: Directly from our Volkswagen of Mobile Parts Department. We stock genuine VW parts built for perfect fit and performance and can special-order anything you need.

FINANCE & TRADE

Q: Where's the best place to finance or lease a Volkswagen near Mobile, Daphne, or Fairhope, AL?
A: Volkswagen of Mobile partners with Volkswagen Credit and leading lenders to offer competitive finance and lease options. You can even start your financing online for a faster, easier experience.

Q: Can I use my trade-in as a down payment?
A: Absolutely. We'll appraise your trade-in, apply its value toward your next purchase, and handle the paperwork for you.

Q: What if my credit isn't perfect?
A: That's okay. Our finance team works with a wide network of lenders who specialize in all credit types-we'll help you find a solution that fits.

Q: Where's the best place to sell my car on the Gulf Coast?
A: Volkswagen of Mobile will buy your car even if you don't buy one from us. Because we're always looking for quality pre-owned vehicles, we often pay more than third-party car buyers.