Average Score (101 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

101 Ratings

4.5 Average

Models
Types of Survey
Filter by

  • Ladonna J.05-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Customer issues were not totally listened to or addressed. Callback was not performed when expected by Customer.

  • Jeffrey R.05-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Brandon J C.05-07-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Timothy H.05-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Almost impossible to reach service department, voice mails not answered timely

  • Mike L.05-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Derek S.04-30-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    When i picked the vehicle up it had no floor mats. It took two more visits to get the correct floor mats.

  • Melissa S.04-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Destiny was amazing! Very helpful and friendly!

  • Whitney K.04-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Mark H.04-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Annual preventative maintenance. All occurred as planned. Only comment was that the online status system was not kept current

  • Alfready D.04-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020