The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Darnell S.06-05-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Be fully transparent and trustworthy is key. I personally had to go in to shop after my car sat for days with out no word on what going on. The same day I go in speak to service manager who was great and friendly is when warranty company approves work to be done. So my car sat for four days, until came.
Once I received my car I hear a knocking noise inside car at time of start up and while driving that doesn’t stop.
Small right light on bottom of driver door was broken off clean and propped back into place, upon exiting vehicle after pick up it was sitting near pedals.
So many questions about visit and don’t seem to get honest answer.
Cleanilness of vehicle at time of pick up was not done at all. I was told they only clean outside but when I pulled in, vehicle for another customer was being done and white mats was being placed inside but my vehicle was given back with absolutely no cleaning done.
Hugh T.05-25-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
4
Derek N.05-24-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Professional performance.
Jacquelyn S.05-23-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
William W.05-15-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
Problem solved quickly and a complete explanation was provided.
Ladonna J.05-11-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Customer issues were not totally listened to or addressed. Callback was not performed when expected by Customer.
Jeffrey R.05-11-2025
TYPE:ServiceMODEL:JettaYEAR:2023
Brandon J C.05-07-2025
TYPE:ServiceMODEL:PassatYEAR:2022
Timothy H.05-05-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Almost impossible to reach service department, voice mails not answered timely
