TYPE:ServiceMODEL:PassatYEAR:2018
Destiny was very professional and nice and kept me updated on my car and what it needed as always GREAT EXPERIENCE!
Average Score (101 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Customer service girl destiny sucks
TYPE:SalesMODEL:TiguanYEAR:2025
Paul was a great salesman, very knowledgeable and thorough. He had the car I was interested in pulled under a canopy when I got there because it was raining. The purchasing process was hassle free.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
Volkswagen have to tell your call center to let the customer know, even tho the customer have a warranty on what their fixing or think need to be fix it’s a $189 diagnose fee if that not the problem. We the customer is not the mechanics so always come with a extra 200 dollar diagnose fee even if u have a warranty.. I like to be prepared
TYPE:SalesMODEL:AtlasYEAR:2025
This is my second purchase from VW of Mobile. I had a 2022 Atlas which was totaled in an accident with an 18 wheeler and the car protected me from injury. I found that it was extremely safe and I like the style and performance. When it came time to replace my 2022 model, I shopped other vehicles but kept coming back to the Atlas.
TYPE:ServiceMODEL:AtlasYEAR:2021
Be fully transparent and trustworthy is key. I personally had to go in to shop after my car sat for days with out no word on what going on. The same day I go in speak to service manager who was great and friendly is when warranty company approves work to be done. So my car sat for four days, until came. Once I received my car I hear a knocking noise inside car at time of start up and while driving that doesn’t stop. Small right light on bottom of driver door was broken off clean and propped back into place, upon exiting vehicle after pick up it was sitting near pedals. So many questions about visit and don’t seem to get honest answer. Cleanilness of vehicle at time of pick up was not done at all. I was told they only clean outside but when I pulled in, vehicle for another customer was being done and white mats was being placed inside but my vehicle was given back with absolutely no cleaning done.
TYPE:ServiceMODEL:AtlasYEAR:2018
4
TYPE:ServiceMODEL:TiguanYEAR:2024
Professional performance.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Problem solved quickly and a complete explanation was provided.