TYPE:ServiceMODEL:TaosYEAR:2022
Average Score (99 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
Timely service, appropriate value for money ratio at Volkswagen quality standards.
TYPE:ServiceMODEL:JettaYEAR:2018
Jaime kept me informed while I waited. The customer lounge is comfortable. They fixed my problem and took care of all of the maintenance issues that were due. I did not have to leave my car overnight.
TYPE:ServiceMODEL:JettaYEAR:2023
La atencion fue perfecta, llegue sin cita previa, era mi primera vez en el lugar y no sabia que tenia que hacer cita para el cambio de aceite de mi carro, pero Jaime me atendió y me dio cita para ese mismo dia, quede muy complacida con la profesionalidad que tienen todos ahi.
TYPE:ServiceMODEL:TiguanYEAR:2019
I still don’t even know what’s wrong with my vehicle. The only thing I’ve been informed of is that diagnostic will cost almost $400. That’s before parts or labor for whatever is actually wrong. If I’m about to be hamstringed into paying more than $1000 to fix an electrical issue on a car that’s only 6 years old with a battery that’s less than a year old, the very least I should get is a timely and thorough response.
TYPE:ServiceMODEL:AtlasYEAR:2023
Great people working at dealership. Very helpful & kind.
TYPE:ServiceMODEL:BeetleYEAR:2019
The customer service I received from the staff in the service department was excellent!
TYPE:SalesMODEL:ID. BuzzYEAR:2025
The staff was friendly and helpful at the time of purchase. It became obvious later that they did not have an in depth knowledge of the ID Buzz or the issues surrounding it. Delivery was delayed by almost three months, and they did not communicate well during that period.
TYPE:ServiceMODEL:AtlasYEAR:2022
It took 2 weeks to repair our navigation system. The bigger is communication was poor. We only received updates when we called. After speaking to the service manager, it was fixed almost immediately. We are grateful to him but also perplexed by why we had to elevate our concerns to see results.
TYPE:SalesMODEL:TiguanYEAR:2025
Paul Jones was wonderful to work with. He made the entire process of trade-in and leasing very easy to understand.